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Hotspots Phone Repairs Inc. ("we", "our", or "us") is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our store, use our services, or access our website.

1. Information We Collect

We may collect the following types of information:

a. Personal Information:

Name

Phone number

Email address

Physical address (for service or pickup/delivery)

Device details (e.g., make, model, serial number)

b. Device Data:

Diagnostic data for repair

Information stored on the device (we do not access personal files unless necessary and with your consent)

c. Payment Information:

Billing details (processed securely through third-party payment processors)

2. How We Use Your Information

We use your information to:

Provide repair services

Communicate updates about your device

Process transactions

Improve our services and customer support

Comply with legal obligations

3. Data Security

Hotspots Phone Repairs Inc. uses appropriate security measures to protect your personal information. We do not access or view your personal content (such as photos, messages, or app data) unless it is required for the repair and only with your explicit permission.

4. Data Retention

We retain personal information only as long as necessary to complete your repair or as required by law. Any device data accessed during service is deleted after the repair is completed unless otherwise requested.

5. Sharing of Information

We do not sell or rent your personal information. We may share information with:

Authorized service technicians, only as needed

Payment processors

Legal authorities if required by law

6. Your Rights

You have the right to:

Request access to the personal data we hold about you

Ask for corrections or deletion of your data

Withdraw consent for any non-essential uses of your information

To make a request, contact us using the information at the bottom of this policy.

7. Cookies & Website Tracking

If you visit our website, we may use cookies and similar tracking technologies for performance, analytics, and improving user experience. You may adjust your browser settings to control cookie behavior.

8. Third-Party Links

Our website or services may contain links to other sites. Hotspots Phone Repairs Inc. is not responsible for the privacy practices or content of those external sites.

9. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website with the updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information.